Experience working in a Sales Admin Department would be an advantage.
All-round computer skills and a desire to utilise your experience in a professional organisation where Customer Care is more than just a phrase, but a way of life.
Main responsibilities will include: -
Assist and support sales personnel.
Assist sales manager in preparing schedules.
Help customers achieve their ideal outcome.
Organise the sales manager’s diary.
Organize and arrange sales appointments and conferences.
Coordinate with the marketing team on sales support, events, new product launches and exhibitions.
Prepare and send out quotations.
Manage continual contact and dialogue with customers.
Update customer database with sales orders, delivery, and payment details.
Keep customers up to date with new and relevant products and services.
Liaise with operations department on providing the best possible service to our customers by regularly forwarding on complete and accurate information.
To provide direction and management during the installation and commissioning phases of Keytracker projects.
Responsible for ensuring that the process achieves the performance and contractual requirements whilst complying with health & safety requirements.
Key Responsibilities:
Install and support customer systems & software at the Rowley Regis office and on site across the UK when necessary, whilst managing and assisting the installation teams to ensure efficiency, profitability & complete customer satisfaction.
Compliance with company procedures up to commissioning, performance testing and sign-off by the client.
To manage and grow installation, support & maintenance teams in line with increased sales, whilst maintaining the highest standards, procedures, systems and rapport with clients during their order process.
Reporting directly to the General Manager.
Liaison and effective communication with Sales Manager (Head of Department).
To ensure technical support is available as required to customers.
Other duties commensurate with the position as required.
KPIs: Cost-effective resourcing.
Effectiveness of communication with clients, Keytracker support/installations team and across departments.
Client satisfaction with documentation (SAT notes).
Significant increase in the quality and quantity of installations/commissions within a timescale to be agreed.
Key relationships:
General Manager
Sales Manager
Engineers
The successful candidate is likely to meet all the following criteria:
Essential:
Experience in practical use of engineering, installations, electronic commissioning and working with software.
An empathetic, but strong leader with a “Can Do” approach to achieving KPIs A proactive practitioner of H&S in the workplace Desirable IOSH Managing Safely in Construction Demonstrable experience, in a construction environment, supervising installations of electronic products Job Type: Full-time
Salary: £30,000.00 to £40,000.00 /year plus car, laptop and iPhone.
