Westminster Square Management is a residents’ property management company responsible for the efficient running of the Westminster Square estate in London. Their role includes maintaining communal areas and facilities, managing service charges, and ensuring compliance with property standards to create a safe, well-maintained living environment for residents. To support these goals, the company required KeyTracker’s key management system that offered the same level of security, reliability, and efficiency.
Challenges:
Before adopting a KeyTracker system, Westminster Square Management encountered several issues with their key management process:
- Reliance on a paper-based tracking system that was prone to human error.
- Difficulty locating and monitoring the whereabouts of keys.
- Occasional loss of keys or delays caused by staff forgetting to return them.
Solution:
To address these challenges, Westminster Square Management introduced a KeyTracker Electronic Key Cabinet, which transformed the way they manage their keys. The solution provides:
- A secure and advanced electronic cabinet for complete key management.
- Real-time reporting and comprehensive audit trails.
- A user-friendly interface with controlled access, preventing unauthorised staff from retrieving essential keys.
Results:
Since implementing the KeyTracker system, the property management company has achieved:
- Stronger security across all key sets.
- Full traceability, with the ability to track keys back to individual users.
- Improved accountability and responsibility among staff members.
Testimonial:
“With 141 sets of keys to manage, each user saves around five minutes per transaction. The three biggest benefits we’ve experienced from using the KeyTracker system are enhanced security, complete traceability, and greater accountability.”